SUSSEX TUITION CENTRE
STUDENT TERMS AND CONDITIONS
Please note that by booking any sessions with the centre you are agreeing to abide by and adhere to these terms and conditions.
In these Terms and Conditions the following expressions have these meaning:
Centre: STC Ltd, trading as Sussex Tuition Centre.
Offices: 1st Floor Offices, 14-16 Sussex Road; Haywards Heath. RH16 4EA
Student: anyone enrolled at the Centre taking tutoring sessions.
Fees: The Centre’s published fees which cover tuition fees only.
Parent/guardian: the signatory or signatories to the registration form.
Centre Rules: Centre Rules, Code of Conduct, policies and procedures and Regulations in force.
Half-Term: the student’s half-term as varies from year to year and used for billing purposes.
a) A legally binding Agreement is made upon the booking of any sessions for the student.
b) In entering into the Agreement the Parent agrees that they and the student will:
- Be bound by the Centre Rules and by these Terms and Conditions; and
- Support the Centre in maintaining good standards of behaviour & discipline.
a) Fees are payable half-termly in advance online, a minimum of 24 hours in advance of the first scheduled session
b) The Centre will not permit a student to attend a regularly scheduled session or holiday session/s if payment has not been received at least 24 hours in advance.
c) The only exception to this rule are be homework clubs which are paid by invoice sent at the end of the term or half term.
d) The Centre reserves the right to increase Fees annually in September.
a) No refund or re-scheduling of sessions will be undertaken in the event of non-attendance by a student at a regularly scheduled session, except if the student is ill or has to attend a school event and the centre has been informed at least 24 hours in advance by email or phone. This will need to be acknowledged by the centre.
b) For holiday revision sessions, no refund will be given in the case of non-attendance. Please let us know by email or phone if the student cannot attend for any reason so we know whether to expect the student.
c) In the event of closure of the centre due to severe weather conditions, or an emergency situation, the Centre will attempt to provide a substitute lesson but if the tutor is not available, it will credit the class on the next invoice.
d) In the event of tutor absence, every effort will be made to find another suitable tutor; however, if this is not possible it will credit the class on the next invoice.
e) If the student is under 16 years old, parents need to inform the centre if the student is allowed to leave unaccompanied. If a parent fails to collect a student on time, after 15 minutes parents will be charged the homework club rate. This is to ensure your child is adequately supervised.
f) If the student is aged 16 or above, the centre will assume that the student is allowed to leave unaccompanied unless we are informed otherwise. The Centre cannot be held responsible for these students who leave the centre unaccompanied at the end of their session.
g) If a student is late to a tuition session, the lost time cannot be made up due to class scheduling.
5. PARENTS’ AUTHORITY
The Parents authorise the Centre’s directors while in loco parentis to take or authorise in good faith all decisions affecting the welfare of a student. Parents consent to such physical contact with a pupil as may be lawful, appropriate and proper for teaching and to provide comfort to a student in distress or to maintain safety and good order.
Students whose parents are overseas must have a guardian in this country. Parents must notify the Centre of the name and address of the guardian on the Registration Form.
(a) Parents must supply relevant details of the student’s medical history and/or allergies to the Centre and must notify the Centre immediately if there are any changes to the information supplied.
(b) The parent grants the Centre (or the person with responsibility for the pupil at the relevant time) full authority to give consent to the carrying out of any emergency medical treatment or anaesthetic certified by a medical practitioner to be necessary for the pupil, if the parent cannot be contacted immediately by the Centre.
8. PARENTAL RESPONSIBILITY
In signing any form of consent requested by the Centre, the Parent is responsible for ensuring that all other consents required by law have been obtained.
The student’s personal property is not covered by the Centre’s insurance when on Centre premises. The Centre accepts no responsibility for loss or damage to a student’s personal property on the Centre premises.
9. DATA PROTECTION
Personal data provided by or relating to Parent or student will only be used by the Centre for the purposes of maintaining pupil records.
A student’s details may be used in our marketing materials. This will be restricted to the student’s first name, age and details of educational achievements. A student’s photo may also be used in our marketing materials. We may also use video footage including your child. If you do not wish your child’s details or photos, or video footage including your child to be used in such a way, you must inform us in writing within seven days of the dated Registration Form.
Parents/guardians and Payers are responsible for any wilful damage caused by students to Centre property.
12. GENERAL CONDITIONS
The Centre reserves the right to make reasonable changes from time to time to these standard terms and conditions, the structure and composition of classes, the way the Centre is run and to any other aspect of the Centre.
13. DATA PROTECTION
By providing us with the information on the signed registration form you are giving the Centre consent to hold the information, most of which is entered onto a third party data processor called TutorCruncher which is compliant with the General Data Protection Regulation. You can access the personal data we hold by setting up a password to log into the system. This will also give you access to all the sessions booked, payments made and balance of your account.
All on-line payments are processed by a third party payment provider (Stripe) who manages credit card details independently. We do not have access to credit card details.
At registration, your contact details are used by TutorCruncher for the following purposes:
– emails: you will be sent automatic lesson reminders, payment requests and receipts. This is essential if you wish to receive reminders and have the ability to pay on-line by debit or credit card
– SMSs: you may be sent an exceptional late payment request reminders in the case of late payment
– Broadcasts: we may send information relevant to your tuition such as holiday programmes that are selected to be appropriate to your child.
We will not make any of your personal information available to other third parties. We will retain your personal information for 6 months after your last transaction,at which point we will delete your details.
Should you wish to change your preferences, you can login and edit your preferences in “Address and contact details”. You can amend your preferences at any time. Should you ever wish us to delete all your data (“right to be forgotten”), please let us know.
In addition, we, as a centre, hold your contact details in order to communicate with you on day to day matters concerning your child. We also hold a paper copy of the registration form at the centre.